Rochester Gas and Electric Customer Support


Quickly get a hold of the right department at Rochester Gas and Electric using the contact information below.


E-mail your comments or questions by using our secure Write to RG&E form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.) Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.743.1702. To report a life-threatening electricity emergency, call us at 1.800.743.1701.

Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)

Customer service line (billing inquiries, turn-ons/turn-offs, energy choice)?

Payment arrangements

Self service line (24 hours a day, every day).
Please note that our automated services may be occasionally unavailable during system maintenance.

Hearing/Speech impaired (TTY)

Spanish-speaking customers
Cuando tenga que hablar de su servicio de RG&E o tenga preguntas de su factura, llame al 1.800.743.2110. Para espanol oprima el 9.

Mailing Addresses

P.O. Box 11747
Newark, NJ 07101-4747

Customer service>
89 East Avenue
Rochester, NY 14649

Rochester Gas and Electric
89 East Avenue
Rochester, NY 14649

Office Address
Rochester Gas and Electric
18 Link Drive
Binghamton, NY 13904

Rochester Gas and Electric Electric Info