NYSEG Customer Support


Quickly get a hold of the right department at NYSEG using the contact information below.

Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)

Customer service line (billing inquiries, turn-ons/turn-offs, energy choice)?

Payment arrangements

Self service line (24 hours a day, every day).
Please note that our automated services may be occasionally unavailable during system maintenance.

Hearing/Speech impaired (TTY)
New York Relay Service: Dial 711

Mailing Addresses

P.O. Box 11745
Newark, NJ 07101-4745

Customer service>
P.O. Box 5240
Binghamton, NY 13902-5240

Corporate offices
US Postal Service addresses
P.O. Box 5224
Binghamton, NY 13902-5224

89 East Avenue
Rochester, NY 14649

Office Address
18 Link Drive
Binghamton, NY 13904

walk-in offices

Our offices are open 8 a.m. to 4:30 p.m. Monday through Friday

Auburn: 73 Wright Circle

Binghamton: 4425 Old Vestal Road, Vestal

Brewster: Terravest Corporate Park, 35 Milan Road

Elmira: One Electric Parkway, Horseheads

Geneva: 152 Border City Road

Hornell: 7760 Industrial Park Road, Arkport

Ithaca: Ithaca-Dryden Road

Lancaster: 150 Erie Street

Liberty: 26 Wierk Avenue

Lockport: 6544 Lincoln Ave.

Mechanicville: 6 Werner Road, Route 146, Clifton Park

Oneonta: 65 Country Club Rd.

Plattsburgh: 4125 Route 22

NYSEG Electric Info