NYSEG Customer Support
Quickly get a hold of the right department at NYSEG using the contact information below.
Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays)
Customer service line (billing inquiries, turn-ons/turn-offs, energy choice)?
Self service line (24 hours a day, every day).
Please note that our automated services may be occasionally unavailable during system maintenance.
Hearing/Speech impaired (TTY)
New York Relay Service: Dial 711
P.O. Box 11745
Newark, NJ 07101-4745
P.O. Box 5240
Binghamton, NY 13902-5240
US Postal Service addresses
P.O. Box 5224
Binghamton, NY 13902-5224
89 East Avenue
Rochester, NY 14649
18 Link Drive
Binghamton, NY 13904
Our offices are open 8 a.m. to 4:30 p.m. Monday through Friday
Auburn: 73 Wright Circle
Binghamton: 4425 Old Vestal Road, Vestal
Brewster: Terravest Corporate Park, 35 Milan Road
Elmira: One Electric Parkway, Horseheads
Geneva: 152 Border City Road
Hornell: 7760 Industrial Park Road, Arkport
Ithaca: Ithaca-Dryden Road
Lancaster: 150 Erie Street
Liberty: 26 Wierk Avenue
Lockport: 6544 Lincoln Ave.
Mechanicville: 6 Werner Road, Route 146, Clifton Park
Oneonta: 65 Country Club Rd.
Plattsburgh: 4125 Route 22