Niagara Mohawk Customer Support


Quickly get a hold of the right department at Niagara Mohawk using the contact information below.

Power outages and emergencies
We're here 24 hours a day, every day of the year.

Customer support: 1-800-642-4272

Hearing/speech-impaired customers: 1-800-642-4272 ext. 711

Business hours: Monday-Friday, 7:00 a.m. to 7:00 p.m.

Automated Account Services: 1-888-932-0301

Credit and collections:
Business hours:
Monday-Friday: 7:00am-9:00pm
Saturday: 7:00am-5:00pm

Claims (For damage to a person's property):
Within NY 315 area code: 1-315-428-6536
Outside NY 315 area code: 1-315-428-6267
Business hours:
Monday-Friday: 8:00 am-4:30 pm

Specialized Commercial and Industrial Business Group:
Business hours
Monday-Friday: 8:00 am-5:00 pm

Tree trimming: 1-800-642-4272

Dig safe:
Note: This is not a National Grid phone number.

Payment Arrangements
Payment concerns? We're here to help you. We have several plans that can help you manage your bill.
Business hours:
Monday-Friday: 8:00am-8:00pm
Saturday: 8:00am-1:00pm
To make a credit or debit card payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Western Union will assess a charge for this service

Niagara Mohawk Electric Info