Niagara Mohawk Customer Support
Quickly get a hold of the right department at Niagara Mohawk using the contact information below.
Power outages and emergencies
We're here 24 hours a day, every day of the year.
Customer support: 1-800-642-4272
Hearing/speech-impaired customers: 1-800-642-4272 ext. 711
Business hours: Monday-Friday, 7:00 a.m. to 7:00 p.m.
Automated Account Services: 1-888-932-0301
Credit and collections:
Claims (For damage to a person's property):
Within NY 315 area code: 1-315-428-6536
Outside NY 315 area code: 1-315-428-6267
Monday-Friday: 8:00 am-4:30 pm
Specialized Commercial and Industrial Business Group:
Monday-Friday: 8:00 am-5:00 pm
Tree trimming: 1-800-642-4272
Note: This is not a National Grid phone number.
Payment concerns? We're here to help you. We have several plans that can help you manage your bill.
To make a credit or debit card payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Western Union will assess a charge for this service