TXU Energy

 

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COMPANY INFO
  • Type: Private
  • Founded: 1882
  • Headquartered: Dallas, TX
  • Status:
  •  

    TXU Energy powers the lives of more Texans than any other electricity provider. They offer competitive market benefits by providing a variety of Texas power plans, low prices and innovative products and services to support your everyday needs.

    With TXU Energy you'll find:

  • Power with straightforward pricing that you can depend on.
  • A broad selection of plans to fit your Texas home and business needs.
  • Features like cash back loyalty rewards, price protection, AutoPay and more.
  • Renewable energy options that support Texas wind farms.
  • Energy-saving products to help you manage and reduce your bills.
  • Innovative budgeting and account management tools.
  • Bill payment assistance programs to help those in need.
  • 24/7 dependable customer service.
  • TXU Energy has a long-standing history of doing the right things for our customers right when they need it. It starts with the basics — providing electricity plans with easy-to-understand terms and straightforward pricing you can count on. But our responsibility doesn't end there and neither does our commitment to our customers.

    We've assembled some of the things we're most proud of because you should know what your electricity provider stands for. We're pretty sure you'll see the TXU Energy difference and why more families choose us over any other electric company in Texas. In fact, satisfied customers who switched to TXU Energy report an average annual savings of over $350.1

    Straightforward Pricing

    They believe an informed customer is a customer for life. So whether you're already a customer or thinking about becoming one, they want to make sure you're fully informed to make decisions that are right for you. Compare their plans with those offered by other Texas electricity providers, learn more about plans with renewable sources, and understand the regulatory documents you get when you sign up for service. Learn about the fees, deposits and other charges you might encounter when comparing electricity plans. Learn about the TXU Energy customer care difference, payment options and assistance, waivers and more.

    Innovative Products and Tools

    In addition to great Texas electricity plans, they also have innovative solutions that are designed to save you time and money. As a TXU Energy customer, you'll have access to many benefits like:

  • TXU Energy MyEnergy DashboardSM. This online tool helps you examine how and when you use electricity at home so you can reduce your energy consumption and, ultimately, your electric bill. It’s available for free to all TXU Energy customers.
  • Brighten Personal Energy Advisor. This energy savings solution from TXU Energy is a simple questionnaire that only takes a few minutes and uses information you offer about your home's electricity usage to create a personalized checklist of tools, tips, projects and online videos to help you make your home more energy efficient.
  • Energy Thieves Calculator. This easy-to-use calculator helps you figure out which home appliances might be “stealing” energy from you, even when they’re turned off. BrightenSM iThermostat. Monitor and manage your home's temperature via the Internet with this fully Web-enabled programmable thermostat – low monthly charge may apply. Green Button. They joined this initiative to provide our customers with standardized data to help them better understand their energy usage. By adopting the Green Button, the company extends its commitment to innovation and helping customers use less energy and save money on their electricity bills.

    BrightenSM Online Energy Store. They're dedicated to helping you save energy, lower electric prices, and do something good for the environment. TXU Energy MyAccount. They offer easy access to 24/7 online account management so you can quickly make changes to your electricity plan, monitor usage and more. TXU Energy AutoPay. Take the hassle out of paying your electricity bill every month with automatic payments.

    Now you can use all of the MyAccount features of our mobile site on your iPhone or iPad with the new TXU Energy app.

    TXU Energy Customer Bill of Rights

    Their goal is to make sure every experience you have with TXU Energy is a positive one. And they back it up in writing with the TXU Energy Customer Bill of Rights. These rights frame their beliefs and commitment to their customers, which include:

  • Clear, straightforward terms of service with billing you can understand and trust.
  • Responsive, knowledgeable Customer Care Consultants available 24 hours a day, 7 days a week.
  • Customer appreciation with rewards for your loyalty.
  • Guaranteed satisfaction or switch back to your old Texas energy provider for free.
  • These are just some of the many reasons why millions of Texans trust TXU Energy for the electricity that powers their homes and businesses.

    TXU Energy is owned by Energy Future Holdings, which also owns Luminant and Oncor. Energy Future Holdings is a private company.

    TXU Energy powers the lives of more Texans than any other electricity provider. They offer competitive market benefits by providing a variety of Texas power plans, low prices and innovative products and services to support your everyday needs.

    With TXU Energy you'll find:

  • Power with straightforward pricing that you can depend on.
  • A broad selection of plans to fit your Texas home and business needs.
  • Features like cash back loyalty rewards, price protection, AutoPay and more.
  • Renewable energy options that support Texas wind farms.
  • Energy-saving products to help you manage and reduce your bills.
  • Innovative budgeting and account management tools.
  • Bill payment assistance programs to help those in need.
  • 24/7 dependable customer service.
  • TXU Energy has a long-standing history of doing the right things for our customers right when they need it. It starts with the basics — providing electricity plans with easy-to-understand terms and straightforward pricing you can count on. But our responsibility doesn't end there and neither does our commitment to our customers.

    We've assembled some of the things we're most proud of because you should know what your electricity provider stands for. We're pretty sure you'll see the TXU Energy difference and why more families choose us over any other electric company in Texas. In fact, satisfied customers who switched to TXU Energy report an average annual savings of over $350.1

    Straightforward Pricing

    They believe an informed customer is a customer for life. So whether you're already a customer or thinking about becoming one, they want to make sure you're fully informed to make decisions that are right for you. Compare their plans with those offered by other Texas electricity providers, learn more about plans with renewable sources, and understand the regulatory documents you get when you sign up for service. Learn about the fees, deposits and other charges you might encounter when comparing electricity plans. Learn about the TXU Energy customer care difference, payment options and assistance, waivers and more.

    Innovative Products and Tools

    In addition to great Texas electricity plans, they also have innovative solutions that are designed to save you time and money. As a TXU Energy customer, you'll have access to many benefits like:

  • TXU Energy MyEnergy DashboardSM. This online tool helps you examine how and when you use electricity at home so you can reduce your energy consumption and, ultimately, your electric bill. It’s available for free to all TXU Energy customers.
  • Brighten Personal Energy Advisor. This energy savings solution from TXU Energy is a simple questionnaire that only takes a few minutes and uses information you offer about your home's electricity usage to create a personalized checklist of tools, tips, projects and online videos to help you make your home more energy efficient.
  • Energy Thieves Calculator. This easy-to-use calculator helps you figure out which home appliances might be “stealing” energy from you, even when they’re turned off. BrightenSM iThermostat. Monitor and manage your home's temperature via the Internet with this fully Web-enabled programmable thermostat – low monthly charge may apply. Green Button. They joined this initiative to provide our customers with standardized data to help them better understand their energy usage. By adopting the Green Button, the company extends its commitment to innovation and helping customers use less energy and save money on their electricity bills.

    BrightenSM Online Energy Store. They're dedicated to helping you save energy, lower electric prices, and do something good for the environment. TXU Energy MyAccount. They offer easy access to 24/7 online account management so you can quickly make changes to your electricity plan, monitor usage and more. TXU Energy AutoPay. Take the hassle out of paying your electricity bill every month with automatic payments.

    Now you can use all of the MyAccount features of our mobile site on your iPhone or iPad with the new TXU Energy app.

    TXU Energy Customer Bill of Rights

    Their goal is to make sure every experience you have with TXU Energy is a positive one. And they back it up in writing with the TXU Energy Customer Bill of Rights. These rights frame their beliefs and commitment to their customers, which include:

  • Clear, straightforward terms of service with billing you can understand and trust.
  • Responsive, knowledgeable Customer Care Consultants available 24 hours a day, 7 days a week.
  • Customer appreciation with rewards for your loyalty.
  • Guaranteed satisfaction or switch back to your old Texas energy provider for free.
  • These are just some of the many reasons why millions of Texans trust TXU Energy for the electricity that powers their homes and businesses.

    TXU Energy is owned by Energy Future Holdings, which also owns Luminant and Oncor. Energy Future Holdings is a private company.

     

    Markets Served

    • Texas