TriEagle Energy

3 REVIEWS

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Industry rating by state derived from objective public data sources. The average number of lightning bolts for all sources where data is available. For instance, if a supplier has a BBB lightning bolt rating of 4, an Illinois lightning bolt rating of 2, a Texas lightning bolt rating of 3, and no rating in New York's rating system, it's overall lightning bolt rating is 3 [(4 + 2 + 3) / 3].

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Review from Spring

Reviewed Sept. 2, 2014

 

As far as cost, so far so good. I even referred my mother and my daughter to TriEagle for that reason. However, the other reviews that I have read with regard to customer service are spot-on. I recently moved, and I kept my service with TriEagle. However, when it came time to pay the bill, I did so as usual from the bill-pay service at my bank, but apparently TriEagle had changed my account number for the new home. (They say they mailed that info to me ... really? Not the best way to handle when someone is in the middle of two homes.) So, my payment went to my OLD account, and TE refused to transfer it to my new one. They told me that I had to pay the bill again, and that I would see the credit on my next bill. Well, fortunately I was able to do so, but it really bothered me because I remember a day when that would have been very hard to do... you don't ask your customers to double their payment because of YOUR accounting limitations. Just not cool. I came very close to leaving them but the rates are good and I just didn't want one more thing to mess with at the time...

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Lousy Customer Service

Reviewed Feb. 13, 2013

 

I have TriEagle now. But am breaking my contract due to their poor customer service. I'd rather pay the cancel fee than remain a customer. I wish I could give them a zero rating. My bank account was setup wrong (my fault). So a payment was sent back. However, I had sent a manual payment and not due to this issue. I didn't realize it was on autopay at that time. With my payment, my balance was a credit one. But since the payment they pulled was NSF, the charged me the TOS fee of $30. I called to ask them to credit it since the account was current and they didn't suffer any loss from it. HA!!!! Instead, I got a form email (seemed like one) that said tough toe nails. Our TOS says we charge you $30 NSF fee. We don't care if you pay well or not. I was blunt and said this would cost them my business. They could care less. So I will be changing since I deserve better customer service. I've never had a company stick to their guns on ONE oops like TriEagle. So I guess they need every dime to continue in business. So they have money making rules like this one. Oh, and if I canceled my service today, I would have to pay a whole month fee for Feb. Talk about money making... So use TriEagle at your own risk. Don't expect any customer service. Don't expect any consideration for a one time oops. Do expect to pay for every little infraction of their TOS. There is no forgiveness. No consideration. No customer service.

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I had a $300 bill for a 1500 sqft home. THEY COULD CARE LESS ABOUT YOUR BUSINESS

Reviewed July 14, 2012

 

I called tri eagle energy today because i noticed they have increased my bill by over $150(I had a $300 bill for a 1500 sqft home.) Lets start off by saying if u have any issues with your bill do not press the number that states that you are having issues with your bill you will be left on hold for over 30 minutes!!!!! Press the new service button they will answer in less than 30 seconds... NOW here is where you will wish you would have never called this horrible company. All this company wants is money and they do not care about any of there customers whatsoever. (THEY COULD CARE LESS ABOUT YOUR BUSINESS) I pay my bill online so i did not no my contract was coming up. so when it did expire they doubled my RATE!!!!!! Now I have a $300 bill, they have also refused me the right to speak with there supervisor as well as refuse to help me with the bill if i sign a new contract.... This company is a big joke and a scam I am turning my bill over to my attorney if they don't not lower it to make it feasible to pay..... 

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TriEagle Energy Review Response

We have contacted this customer in an effort to resolve his concerns. Because we hold all customer information as highly confidential, we do not release specifics on individual customer accounts. However, TriEagle sends out written renewal notices to all of our customer 30-60 days prior to the end date of their current agreements, letting all of our customers know that their contract rates are ending and that they will switch over to a holdover rate. Why are holdover rates higher? When a customer makes a 9-, 12-, or 24-month commitment to us, we go out and buy the power needed for that customer in advance (called hedging). When a customer is on holdover, they can leave at any time, so we are unable to pre-buy their power, and lock in a good rate for them, and thus need to charge a higher rate to protect us from potential market price spikes. TriEagle values all of our customers and wants to ensure that everyone is satisfied with our service.