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Industry rating by state derived from objective public data sources. The average number of lightning bolts for all sources where data is available. For instance, if a supplier has a BBB lightning bolt rating of 4, an Illinois lightning bolt rating of 2, a Texas lightning bolt rating of 3, and no rating in New York's rating system, it's overall lightning bolt rating is 3 [(4 + 2 + 3) / 3].
worst customer service ever
Reviewed July 15, 2013
renewed my contract with them on 1/13/13 at .0877 per kw. recd confirmation email and letter to that effect. checked my delmarva power bill next month and it didnt update to new rate but i figured it would take another billing cycle. forgot all about it til june 17, when i confirmed after having to prove my assertion that my rate should be lower by sending a copy of their email. called for the next 3 weeks without any resolution, spoke with supervisors etc... , public utility complaint still no response from them. called today and was told they put the new rate in effect on 7/1/13 but they forgot to adjust my bill with a credit for the 6 months of overcharging!!!!!!!!!!!!! started a new work order for that now, which i can't wait to experience
Unknown Location (21171)
Reviewed June 2, 2013
Had reasonable rates for first year. Tried to contact customer service for second year contract. No one would call me back or help with a new contract. I tried for 10 weeks to contact the sales representatives. My contract expired which through me into a flex rate that was 50 percent higher than my contract rate. After two weeks of fighting with customer service/10 hrs of calls I gave up and cancelled my service. I will end up losing about $700 for two months of rediculous rates. Buyer beware!