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Industry rating by state derived from objective public data sources. The average number of lightning bolts for all sources where data is available. For instance, if a supplier has a BBB lightning bolt rating of 4, an Illinois lightning bolt rating of 2, a Texas lightning bolt rating of 3, and no rating in New York's rating system, it's overall lightning bolt rating is 3 [(4 + 2 + 3) / 3].
Horribly agressive salesperson
Reviewed July 24, 2013
Just Energy rep came door to door was very aggressive. Claimed he was with the typical local service and had been asked to review my bill (lies) to verify we were signed up with Just Energy and wanted me to get it. I explained I had already chosen a different provider, but he refused to accept that answer, and continued to demand to see my bill. I told him I had no relationship with Just Energy and had already decided on a supplier. Again refused to accept my answer, implying he was required to check the bill. I told him I was busy and that we were done and ended up having to just shut the door in his face since he wouldn't give up. He then sprinted back to the sidewalk where he had a buddy and they took off quickly. I was really temped to call the police, but decided to see if I could find a customer service number online to report the poor and deceptive behavior (and unwary senior would be easily taken in), but found none. Did find other complaints online though about this company.
Ridiculous, SCAM, DO NOT USE!!!
Reviewed April 15, 2013
I signed up with just energy 3 months ago. In those three months I have had 3 months of ridiculousness. I never recieved a bill for the first month until I recieved a disconnect notice from them. The late fees were waived but the bill was unseasonbaly high. The next month again I recieved no bill until again a pink notice came in the mail. Again the bill was much higher and the person could only say that my consumption was higher when I have actually had the ac off for the past month. Then this month the bill was almost 100 dollars higher and the KPH were nearly doubled. Again the woman on the phone "explained" must be your consumption. I will be paying the early termination fee because I think its well worth it to be free of these jokers. FAIR WARNING... DO NOT BE TAKEN IN BY THIS COMPANY.
DO NOT USE THESE PEOPLE
Reviewed Feb. 25, 2013
I signed up with just energy over 5 months ago. They promised me a $75 gift card.. I have called them over 15 times and get the run around... I have not recieved my card and they tell me they have not connections to that..can not help me and i can not cancel my contract.. or i will have to pay 150 dollars... they are very unprofessional people... tell lie after lie.. I would not recommend this company to no one.. horrible business practice... Please stay clear of these company..
Fort Worth, TX
Horrible horrible HORRIBLE!
Reviewed Oct. 2, 2012
By the way Just Energy is the WORST provider I have Ever dealt with! I have lived all over Texas and this company is the shadiest of all the providers I have had. Please be warned, DO NOT USE THEM!!! Why am I writing this?! Simple, I have had them since May '12 and twice already they have double billed me and then shut off my service by "accident" and then tried to charge me for a getting service back, and today again they drafted my account TWO TIMES for the same amount! I have spoken to many customer service people and supervisors and they all don't know "how this happened", etc. Don't waste your time or money with this company.