AEP Energy

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The Better Business Bureau's (BBB) mission is to be the leader in advancing marketplace trust. BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business's track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.

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Power2Switch Industry Review

 

Industry rating by state derived from objective public data sources. The average number of lightning bolts for all sources where data is available. For instance, if a supplier has a BBB lightning bolt rating of 4, an Illinois lightning bolt rating of 2, a Texas lightning bolt rating of 3, and no rating in New York's rating system, it's overall lightning bolt rating is 3 [(4 + 2 + 3) / 3].

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Be careful - they will raise your rates during renewal

Reviewed April 28, 2013

 

They raised my rates 25% and doubled the contract duration when renewal was due and gave me a few days to respond. When I called the right person was never available and I was told they would call back. I'm still waiting for their call. I finally sent in a cancellation notice and waiting to hear back from them.

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